Netflix: Striving for Customer Satisfaction


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Acquiring new customers typically costs money, money that can be saved if you keep the ones you already have. While continuing to grow its customer base , the company also manages to make its subscribers happy. According to a recent Forrester survey among U. That is from a customer point of view, which makes it all the more relevant.

This chart shows how video streaming services in the United States are perceived by its subscribers. Statista offers daily infographics about trending topics covering Media and Society. Feel free to contact us anytime using our contact form or visit our FAQ page. Statista now offers industry insights from a global perspective for 34 industries. The reports provide crucial information on the trends moving all major industries. Is Italy speeding up on electric mobility or is the next charging point still too far away? Have a deeper look into the topic with this new dossier.

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Premium statistics Industry-specific and extensively researched technical data partially from exclusive partnerships. In , the customer satisfaction score of the streaming media site was 79 index points. Datalabels Default None Custom.


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  3. Netflix Beats Competition in Customer Satisfaction!
  4. ACSI - U.S. customer satisfaction with Netflix as of 2016.

Share on Social Media. Download started Please be patient - this may take a moment. Description Source More information. Show sources information Show publisher information Release date February Region United States Survey time period to Method of interview Face-to-face interview Supplementary notes Data from interviews with approximately 70, customers annually are used as inputs into an econometric model to measure satisfaction with more than companies in 44 industries and 10 economic sectors, as well as more than federal government departments, agencies, and websites.

Results are released on a monthly basis with all measures reported using a 0 to scale. More information Region United States Survey time period to Method of interview Face-to-face interview Supplementary notes Data from interviews with approximately 70, customers annually are used as inputs into an econometric model to measure satisfaction with more than companies in 44 industries and 10 economic sectors, as well as more than federal government departments, agencies, and websites. Number of Netflix streaming subscribers worldwide Netflix's annual revenue Number of Netflix subscribers , by country.

Netflix Beats Competition in Customer Satisfaction

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The most important statistics. Popular Related Keywords Netflix customer satisfaction Show more customers e-commerce TV series video streaming e-commerce user internet Videos internet video streaming media web video B2C e-commerce online videos customer rating online video streaming United States U. Need help with using Statista for your research? Tutorials and first steps.

Subscription Revenue Model (Netflix)

Statistics Change in number of Netflix users in the U.

Netflix: Striving for Customer Satisfaction Netflix: Striving for Customer Satisfaction
Netflix: Striving for Customer Satisfaction Netflix: Striving for Customer Satisfaction
Netflix: Striving for Customer Satisfaction Netflix: Striving for Customer Satisfaction
Netflix: Striving for Customer Satisfaction Netflix: Striving for Customer Satisfaction
Netflix: Striving for Customer Satisfaction Netflix: Striving for Customer Satisfaction

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